Expert Support 24/7

24/7 support is now a basic expectation when it comes to enterprise level software. But who are you talking to when you call? At C3, you’ll be talking to a qualified Yard Smart technician who will have full access to a mirror of your Yard Smart set-up running in our lab environment.

Go straight to the experts

Our support team is made up of Microsoft Certified Professionals (MCP and MCSE), CITRIX Certified Administrators and technicians certified in a wide variety of platforms. Support is available through a single point of contact via our 800 number. All issues are tracked, analyzed and compiled by our issues database, helping us resolve ongoing issues and speed up service.

Our aim – be part of the solution

From troubleshooting manuals to advanced diagnostics, we’ve covered all the bases to ensure that Yard Smart remains a dependable part of your logistics solution – not part of the problem.

What Do I Do First?

If you’ve encountered an issue with Yard Smart your first instinct should always be to reach for the user guide (F1 in most YS applications). If you don’t find the answer there, assess the severity of the issue and then report the issue in the section below.

How to assess the severity

Report an Issue

Help us make Yard Smart the best product it can be by reporting any issues using the issue reporting form.