All C3 Customers benefit from 24/7 support.

C3's Reactive Support Team will prioritize the production environments of Enterprise customers in case of Severity 1 issues affecting multiple customers. Enterprise customers will also receive status reports in priority.

Entreprise customers benefit from a priority response time, miniminzing operational impact of Critical issues.

Entreprise customers benefit from a priority response time, miniminzing the impacts of Standard issues.

In the event of critical issues, your team can have access to C3 support resources via phone when an in-depth investigation is necessary.

Entreprise customers' environments will be logically separated for crucial infrastructure components to optimize performance and efficiency and minimize disruption.

C3 Customers can benefit from private test environments to support their testing and training processes.

C3 will perform monthly routine infrastructure maintenance the first Saturday of each month. The duration of the maintenance window will vary based on the selected C3 Service Level.

Enterprise customers will obtain confirmation of the start time for their monthly infrastructure maintenance.

Our Pro and Enterprise Customers can request upgrades to their C3 Hub production environment outside C3’s Normal Business Hours.

** But between 6:00 and 22:00 Eastern Time, including weekends.

C3 Customers have the option to keep a version of C3 running in production for up to 12 months.

Pro and Entreprise Customers can benefit, at no additional recurring cost, from periodic data extracts posted to our SFTP site in CSV format for our Customers to consume and post back into their BI tools.

Pro Customers and above can annually request that C3 comply with their organization's information security assessment process.

Upon specific request, Entreprise Customers can retrieve historical customer data for up to 10 years.

Upon request, C3 will encrypt all Customer Data at rest of Pro customers and above.

Customers may request C3 professional services to set up Single Sign On. Such professional services will be provided at no cost only for Entreprise customers.

Virtual account satisfaction review meeting with your designated C3 account manager.

Pro and Enterprise customers benefit from a bank of hours per term of additional professional services by an implementation specialist for assistance in configuration or advanced training at no additional charge.

Enterprise Customer will be assigned a designated C3 Software Implementation Specialist.

Entreprise customers will benefit from a virtual yearly review of existing processes and configuration with designated C3 Software Implementation Specialist.

Entreprise Customers may participate in bi-annual virtual Product Advisory Council meetings with other Entreprise Customers, which cover the following topics:

- Roadmap Presentation
- New Features Presentation
- Q&A with our Product Team
- Q&A with our Senior Software
   Implementation Specialists
- Customer Product Suggestions

C3 will assess and review the Customer’s Configuration Change Request within the applicable delay.

All C3 Customers benefit from 24/7 support.

C3's Reactive Support Team will prioritize the production environments of Enterprise customers in case of Severity 1 issues affecting multiple customers. Enterprise customers will also receive status reports in priority.

Entreprise customers benefit from a priority response time, miniminzing operational impact of Critical issues.

Entreprise customers benefit from a priority response time, miniminzing the impacts of Standard issues.

In the event of critical issues, your team can have access to C3 support resources via phone when an in-depth investigation is necessary.

Entreprise customers' environments will be logically separated for crucial infrastructure components to optimize performance and efficiency and minimize disruption.

C3 Customers can benefit from private test environments to support their testing and training processes.

C3 will perform monthly routine infrastructure maintenance the first Saturday of each month. The duration of the maintenance window will vary based on the selected C3 Service Level.

Enterprise customers will obtain confirmation of the start time for their monthly infrastructure maintenance.

Our Pro and Enterprise Customers can request upgrades to their C3 Hub production environment outside C3’s Normal Business Hours.

** But between 6:00 and 22:00 Eastern Time, including weekends.

C3 Customers have the option to keep a version of C3 running in production for up to 12 months.

Pro and Entreprise Customers can benefit, at no additional recurring cost, from periodic data extracts posted to our SFTP site in CSV format for our Customers to consume and post back into their BI tools.

Pro Customers and above can annually request that C3 comply with their organization's information security assessment process.

Upon specific request, Entreprise Customers can retrieve historical customer data for up to 10 years.

Upon request, C3 will encrypt all Customer Data at rest of Pro customers and above.

Customers may request C3 professional services to set up Single Sign On. Such professional services will be provided at no cost only for Entreprise customers.

Virtual account satisfaction review meeting with your designated C3 account manager.

Pro and Enterprise customers benefit from a bank of hours per term of additional professional services by an implementation specialist for assistance in configuration or advanced training at no additional charge.

Enterprise Customer will be assigned a designated C3 Software Implementation Specialist.

Entreprise customers will benefit from a virtual yearly review of existing processes and configuration with designated C3 Software Implementation Specialist.

Entreprise Customers may participate in bi-annual virtual Product Advisory Council meetings with other Entreprise Customers, which cover the following topics:

- Roadmap Presentation
- New Features Presentation
- Q&A with our Product Team
- Q&A with our Senior Software
   Implementation Specialists
- Customer Product Suggestions

C3 will assess and review the Customer’s Configuration Change Request within the applicable delay.

All C3 Customers benefit from 24/7 support.

C3's Reactive Support Team will prioritize the production environments of Enterprise customers in case of Severity 1 issues affecting multiple customers. Enterprise customers will also receive status reports in priority.

Entreprise customers benefit from a priority response time, miniminzing operational impact of Critical issues.

Entreprise customers benefit from a priority response time, miniminzing the impacts of Standard issues.

In the event of critical issues, your team can have access to C3 support resources via phone when an in-depth investigation is necessary.

Entreprise customers' environments will be logically separated for crucial infrastructure components to optimize performance and efficiency and minimize disruption.

C3 Customers can benefit from private test environments to support their testing and training processes.

C3 will perform monthly routine infrastructure maintenance the first Saturday of each month. The duration of the maintenance window will vary based on the selected C3 Service Level.

Enterprise customers will obtain confirmation of the start time for their monthly infrastructure maintenance.

Our Pro and Enterprise Customers can request upgrades to their C3 Hub production environment outside C3’s Normal Business Hours.

** But between 6:00 and 22:00 Eastern Time, including weekends.

C3 Customers have the option to keep a version of C3 running in production for up to 12 months.

Pro and Entreprise Customers can benefit, at no additional recurring cost, from periodic data extracts posted to our SFTP site in CSV format for our Customers to consume and post back into their BI tools.

Pro Customers and above can annually request that C3 comply with their organization's information security assessment process.

Upon specific request, Entreprise Customers can retrieve historical customer data for up to 10 years.

Upon request, C3 will encrypt all Customer Data at rest of Pro customers and above.

Customers may request C3 professional services to set up Single Sign On. Such professional services will be provided at no cost only for Entreprise customers.

Virtual account satisfaction review meeting with your designated C3 account manager.

Pro and Enterprise customers benefit from a bank of hours per term of additional professional services by an implementation specialist for assistance in configuration or advanced training at no additional charge.

Enterprise Customer will be assigned a designated C3 Software Implementation Specialist.

Entreprise customers will benefit from a virtual yearly review of existing processes and configuration with designated C3 Software Implementation Specialist.

Entreprise Customers may participate in bi-annual virtual Product Advisory Council meetings with other Entreprise Customers, which cover the following topics:

- Roadmap Presentation
- New Features Presentation
- Q&A with our Product Team
- Q&A with our Senior Software
   Implementation Specialists
- Customer Product Suggestions

C3 will assess and review the Customer’s Configuration Change Request within the applicable delay.